HoopDraw legal
Refund Policy
Last updated: October 9, 2026
Overview
We want every coach and club to be happy with HoopDraw. This policy explains when you can get a refund.
14-day money-back guarantee
If you are not satisfied with a paid plan, you can request a full refund within 14 days of your first payment for that plan. No questions asked.
Renewals
Paid plans renew automatically. You can cancel at any time from your account, and your plan stays active until the end of the period you already paid for. Renewal payments are generally not refundable, but if you forgot to cancel and have not used HoopDraw since the renewal, contact us within 14 days of the renewal date and we will review your request.
Upgrades and downgrades
When you upgrade, the price difference is calculated automatically at checkout. When you downgrade, the change applies from your next billing period.
How to request a refund
Email support@hoopdraw.com with the email address of your HoopDraw account and the date of the payment. We reply within 2 business days. Approved refunds are returned to the original payment method, usually within 5-10 business days.
Payments through Paddle
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Refunds are processed by Paddle, and you can also contact Paddle directly about any payment through paddle.net.
Your legal rights
This policy does not limit any rights you have under the consumer protection laws of your country.
Contact
HoopDraw is operated by Dejan Petkovic, Laktaši, Bosnia and Herzegovina. Questions about this policy: support@hoopdraw.com